Alpha Omega elite car seat question?

If anyone on her has a Alpha Omega Elite convertible car seat , i have a question. . how do you install it rear-facing? Did any of you have problems ? It seems like the strap that attaches to the LATCH system only holds the foot of the car seat secure, and the back is free to move ..how can you prevent this? It's also not reclined enough even though it wont recline anymore...are you allowed to put rolled towels under the base just like on an infant car seat base? need help please!

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