I sent a package in September using USPS Parcel Post. The package has still yet to reach the buyer and it is November already. I made a case with USPS and explained to the buyer and Paypal. My funds were held and eventually the buyer got her $90 back. I am trying to appeal since the package is really still en route. I pressed appeal and clicked the option to provide tracking and this message keeps popping up.
You did not enter a Tracking Number. Please enter a Tracking Number and then click 'Save.'
Please provide the tracking number and shipping provider below.
*Tracking Number: (tracking number)
*Shipping Company: USPS
the (tracking number) is already in there, i just dont want to put it online for privacy reasons.
What can i do? and when the package gets there, im afraid the buyer will keep the item AND the money.
USPS said that since i used Parcel Post, it can take months...
Update:*this is referring to appeal on paypal, not ebay*
Answers & Comments
Verified answer
You can try to appeal it once the package actually shows it has been delivered, but not while it is still in route. At this point you have nothing to appeal since the buyer still doesn't have the merchandise. You may have to call if it takes much longer since the appeal button only works for a while. Next time use a faster shipping method. 2 months is an insane amount of time for the buyer to have to wait for their item.
I am sorry but selling on ebay is a steep learning curve. You cant reopen a dispute. There are strict rules about how long a buyer has to open a dispute and then esculate a dispute.
http://pages.ebay.com.au/help/buy/item-not-receive...