Verified answer

Never had a bad DHL experience here ! I pick DHL over regular mail any day !i

DHL and FedEx go out of their way to make it right. Sounds like you may not be talking to the right people or there are circumstances involved that cannot be overcome. (i.e. you shipped a package worth $2,000, didn't insure it, then it got lost and you want it replaced = you're out of luck) Otherwise, escalate to the next level and the next until they resolve it.