Verified answer

Locked Account - http://help.yahoo.com/kb/index?page=content&y=PROD...

In order to protect your account Yahoo can't reset your password unless we can verify you are the actual account owner.

If you're seeing a prompt asking you to answer a security question the following article will provide more information about this situation.

"Confirm your identity" pop-up message - http://help.yahoo.com/kb/index?page=content&id=SLN...

Here's some information on why you may be having a problem with your password and what to do about it.

My password is not working - http://help.yahoo.com/kb/index?page=content&id=SLN...

Here's how to recover your password using a mobile phone number, an alternate email address, or by answering your security questions.

Recover your Yahoo! ID or password using your alternate email address or security questions - http://help.yahoo.com/kb/index?locale=en_US&page=c...

If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Customer Care using the following steps

Click one of the links above and then click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the "How can we help you?" form.

"Select your Product" select "Yahoo! Account"

"Select your category" select "Password and sign in"

"Select your sub-category" select "unable to sign in"

Scroll down until you see an envelope that says "Email a Support Agent".

Click on the envelope and fill out the form.

You will need to provide the information requested so that Yahoo can verify you are the actual account owner. The more information you can provide the better. If you can't remember some of the information, put down "I don't remember".

Here's some guidelines for creating a secure, strong password - http://help.yahoo.com/kb/index?page=content&id=SLN...

Once you're able to change your password it would be a good idea to review your security questions and make changes if you don't remember your answers.

Changing your security questions - http://help.yahoo.com/kb/index?locale=en_US&y=PROD...

I recommend using a password manager like Keepass or LastPass to create strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.