A few days ago, a red box popped up on my laptop's screen, saying that I had a total of 22 threats/viruses on my Acer Aspire 5534 laptop. I didn't freak out because this has happened once before. This would be the second time my laptop has caught some kind of unwanted virus. I stay away from sites that DO have potential threat to them so I know it can't be too serious. Also because, my laptop still allows me to use internet with no problems. It's not slow er anything but the box just keeps popping up and I just dont want it to get too bad.
When my laptop 1st started acting up, my mom called the number for any questions, comments, etc. And they told her that all we needed was to press a few buttons and gradually it would give us access to completely wipe my computer clean of any problems. It did. Though I hate the fact that it wipes out literally EVERYTHING on my computer afterwards, I'd rather have a brand new-acting laptop than one filled with threats.
The most I remember that they said we had to do to restore it was pressing the F2 button and something else. But I can't remember. If there is any other way to do it, or if anyone knows the rest of what comes after pressing F2 please don't hesitate to let me know. Much love to all answers.
Answers & Comments
Verified answer
hi,
for that you need to open the computer in safe mode & can try the restore;
steps below for to opensafe mode;
Windows 7
Turn the computer on or Restart the computer
Start tapping the F8 key. The Windows Advanced Boot Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe mode option is selected, not Repair Your Computer
Press Enter. The computer then begins to start in Safe mode.
When you are finished with troubleshooting, close all programs and restart the computer as you normally would
Windows Vista
Windows Vista is similar to Windows XP for starting in Safe Mode.
Turn the computer on or Restart the computer
Start tapping the F8 key. The Windows Advanced Boot Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe mode option is selected (the top option)
Press Enter. The computer then begins to start in Safe mode.
When you are finished with troubleshooting, close all programs and restart the computer as you normally would.
Windows XP
If Windows XP is the only operating system installed on your computer, booting into Safe Mode with these instructions.
If the computer is running, shut down Windows, and then turn off the power
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.
Do you have antivirus/antispyware software running on your laptop? It could possibly be viruses or your security software trying to scare you to upgrade to a full version with those annoying pop ups.
Download this scanner to check to check for malwares and other viruses in safe mode first and see if it can remove them.
http://www.malwarebytes.org/mbam.php
If they can't be remove, you'll likely have to do a full reinstall of Windows on your laptop back to it's factory installed state. This means wiping out everything to start anew. Make sure you backup whatever important material you have (after checking they're not infected first).
Depending on how old your laptop, it either comes with the recovery CD or a recovery partition in your hard drive. If it's partition on your hard drive, look for the recovery manager on your menu and start from there. If not, insert the CD and reboot your computer and hold down usually F8 or maybe in your case, F2, from the menu that follows choose CD drive as the boot point and let get to work. If you're still not sure about the instructions for your model , look up your Window's "Help and Support" or user's guide for assistance .
The production facility fix selection copies a picture of the finished tensepersistent from a HIDDEN partition on the top of the DISK, onto the C: partition. It destroys each and every little thing. in lots of circumstances, setting up XP from scratch will re-format the disk - it is 50/50 whether it destroyed the HIDDEN PARTITION on your computing device besides. because you replaced from Vista to XP ( a smart pass , because Vista substitute into incorrect ) whether the hidden partition continues to be there, it could have the producing facility VISTA on it, and once you press the F10 as somebody stated, it is going to positioned lower back Vista... there isn't any thank you to get any WIPE action on the hot XP without the XP CD... Even then - if the hidden partition continues to be there, it is going to constantly wreck XP on C: and replace it with Vista... i do no longer understand any basic thank you to do away with hundreds of tags to the landlord call and information and passwords - XP collects a good number of rubbish in lots of stages of hidden folders, and is extremely puzzling to "sparkling" or substitute key ownerships. the least puzzling ingredient is to easily attempt fix with F10 or regardless of and wipe the finished C: partition (if the hidden partition is there, and not corrupted ). it could have VISTA, yet you will do away with all very own information. whether you have the XP disk and want to re-deploy, each and every of the internal maximum information would be there in case you do no longer format thepersistent carefully first, which, the F10 Vista deploy will surely do.. puzzling concern... Giving the computer with XP would be quite large with the aid of fact it would paintings swifter and concern unfastened, vs the bloated, slow VISTA, yet I see little different quickly, basic thank you to maintain your privateness...
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You have very dangerous malware on your computer. Why would you keep doing a system restore. All you are doing is loading the last save point in the system restore and reloading all your problems. You and your mother sound pretty clueless. I would forget calling anyone and take it to a repair shop. Tell them it's broke, fix it, and call you when it's done.
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