How do I factory reset the LaCie D2 Network drive?
Hello. I have a LaCie D2 Network drive on a Mac OSX.5.7 iMac. I just installed the drive and everything was ok, but now I can't log into the browser based GUI. It always tells me 'Please reconnect in a few minutes.' It's been hours . Also, the volumes won't list. I've restarted the computers and the drive.
At this point, I'd rather just factory reset the thing and start again...but there's nothing in the manual or the FAQs that tell me how. Does anyone know?
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Answers & Comments
Verified answer
I had this exact problem yesterday. I registered my drive and opened a ticket on LaCie's support site.
I renamed my device and the GUI crashed. Here is the response that I received. I followed the instructions and it worked fine. I had to do it three times because I held the front button for too long when it turns a steady red. When it becomes a steady red, release the button right away.
Response from LaCie Support:
<<<quote>>>
Thank you for contacting LaCie Technical Support.
We are sorry to hear that you are experiencing problems with your LaCie product.
What did you change the drive's name to? Did you try refreshing the web page?
Here is the reset procedure for the D2 Network and BigDisk Network products.
1. Switch OFF the product.
(Once OFF, the product's back power switch MUST be on the OFF position.)
2. PUSH the front button and KEEP IT PRESSED.
3. MOVE the back power switch to the ON position.
(The front button's LED will start blinking Blue & Red.)
4. Once the front button's LED stops blinking and is stable RED, RELEASE the front button.
(Once released, the front button's LED will start blinking Blue.)
5. When the front button's LED stops blinking again and is stable Blue, PUSH the front button and RELEASE it. This confirms the reset/
6. Leave product rebooting, you are done. (The product is now restoring itself to its factory defaults.)
>> The Administrator Password is reset to "admin"
>> Shares are renamed as "Recovered_oldname", but there should be no data loss
>> All other configurations are lost.
<<<end quote>>>
Lacie N2870
Lacie D2
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