what r u trying to do restore r reset to factory settings, most of the times u do with ur install cd, to reset some of them does it by holding the Alt key at start-up & hit the F10 key>:)

XP, Vista, Win7?

Do you have the disk?

If not, some computer have a separate partition "built in" to restore.

Need more help, drop a line.

first let me know which window you're using, windows xp restores in safe mode and windows 7 in normal also