I have purchases on iTunes dating back almost 10 years (songs and videos). After getting a new laptop and downloading iTunes, I wanted to re-download the songs I purchased to my new laptop to be able to access. I noticed that many of my albums/songs are missing in iTunes (on my laptop) and when I went to the iTunes store/my account, I found that a lot of my purchased albums/songs are 'for sale'. Some say 'Purchased', but albums I KNOW I BOUGHT/PAID FOR are labeled as needing to purchased - and because a lot of the purchases are so old, they do not show up in MY ORDERS so that I might get the purchase reference number needed to re-download at no expense.
Does anyone know if there's an email I can contact iTunes to ask them about this? (tried community & support and kept getting bumped out)
Anyone else having this problem? Anyone know how to rectify this situation?
The last time I had this problem (happened with another PC and was able to access most of my songs, gave up on the few that I lost) iTunes support told me to go ahead and click on album to re-download and when I did, I was charged AGAIN for the songs. I most definitely do NOT want to be charged for 10-20 albums that I ALREADY PURCHASED.
PLEASE HELP!!! Thank you.
Answers & Comments
Verified answer
You will have to resolve this via the Apple Support links. We can't resolve this type of personal account issue. I do understand totally what you are saying. I've lost songs myself in the past, though not to the volume you are staring at. But Apple helped me get them back.
Here is the link. Click the "Music" tab, then "ITunes Store", "Subscription and Purchases", "how to recover missing purchased items". Then you can select contact method of email, chat, phone.
https://getsupport.apple.com/?caller=cups