my hp laserjet P3005 displaying error 49.23A1 what is the remedy?
my hp laserjet P3005 displaying error 49.23A1 what is the remedy. and the printer is printing 10 or 15 pages and another error displaying clear jam, but there is no jam. what should i do
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I've never seen that particular error, but below is what the service manual says about it:
1. Turn the device off and then on.
2. Try to determine whether the error occurs intermittently, while printing, or when turning on the device.
3. If the error appears while printing, determine whether it occurs when printing from a specific computer, a specific application, or a specific file. If all other computers, applications, or files can print without the error, then the problem may be only within one print job or computer. Make sure the computer has the most current printer drivers, or use a generic printer driver.
4. Go to www.hp.com/support/LJP3005. Click Download Drivers and Software. Check for the latest firmware image version at the bottom of the page. If this firmware image is newer than the one installed on the device and the device can receive a firmware update, download the newer firmware upgrade.
5. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance.
6. If the message persists, contact HP Support.
As for your jam errors, check to make sure your paper tray is physically set correctly for the size of paper you have loaded. If the physical guide stops are not set correctly it can cause intermittent jam errors. You may also have a worn or dirty pickup/feed roller or possible a damaged roller drive shaft. I would recommend cleaning the roller, but unless you know how to remove it correctly to clean it, it would be best to leave it alone or have someone who knows how to do it for you. You can make things worse if you're not familiar with how to do it properly. Make sure to fan the paper in the paper tray a couple of times to help remove/reduce any static buildup in the paper, or replace the paper with fresh, clean paper. There are many things that can cause paper jams like that & it is hard to determine without actually seeing the printer.
Hope this all helps. Best of luck.
Hp P3005 Firmware Update
This is off the HP site....
49.XXXXX ERROR
A critical firmware error has occurred. Turn the device off and then on.
If the message persists, contact HP Support.
This is one of those errors that a tech may have to come out and fix.
49.32a