My fiancee recently purchased a brand new HP Pavilion Elite 480t with Windows 7 Home edition. We haven't really installed many programs outside of CS5 on it. However, the computer has had the following problem since we pulled it out of the box (even before the CS5 install). If an application, a program, or a window is open, I can click the "Start Menu" button and select "Sleep" and the computer will go to sleep. Furthermore, with an application/program/window open the computer will sleep when it is idle.

However, if I close all of the apps/programs/windows so that the desktop is showing and nothing is running, the computer will not go to sleep if left to idle. What's more, when I click "Sleep" from the "Start Menu," the computer will sleep for a second and then it will immediately wake up.

I have already contacted HP three different times. Their solutions have included the following:

Install driver updates for the graphics card.

Uninstall and reinstall the drivers for the graphics card.

Turn Hibernate to Never.

Turn Hybrid Sleep mode to Never.

Adjust time to sleep to 1 minute.

Open Device Manager and turn off/uninstall all Human Interface Devices (HID)-compliant devices

Turn off the ability of the LAN and wireless network adapters from waking the computer from sleep mode.

At this point when I contact them to ask them why the computer sleeps when something is open, but it doesn't when everything is close, HP simply walks me through the same steps that they have already tried. Nothing is working.

I understand that many people may just suggest that I turn the computer off if I am done using it, but because my fiancee and I work longer hours, I would like an option of the computer going to sleep if we forget to turn it off, so that it is not running for endless amounts of time.

Does anyone know of any other specs or options that I may need to look into to solve this problem?

Thank.