Blue box pops up and won't let me log into my computer?
When I turn my computer on and it goes to the log in screen a big blue box with lots of information and writing pops up and then goes away and it just keeps restarting and doing that. It won't let me log on. I can only run my computer in safe mode... and I have restored it a bunch of times and it keeps doing the same thing. Anyone know what it is? Do I have a virus?
Answers & Comments
Verified answer
Try this:
Firstly, boot your computer to the Safe Mode menu screen. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter.
If that's successful, download and run TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits. Here's a link:
http://support.kaspersky.com/faq/?qid=208280684
Regardless of the results, download the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode). Here's a link:
http://www.filehippo.com/download_malwarebytes_ant...
After that, boot normally and run another full scan with MBAM. It will detect any malware that wasn’t running in Safe Mode.
You should now delete TDSSKiller.exe, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.
Hope this helps.