Blue screen laptop problem?
I'm only looking for help but I made a stupid mistake I downloaded super Mario bros. and I played it. It was fun and stuff. But when I wanted to quit I just pressed esc it went black so I just turned it off, got to the start menu played it some more and did the same thing except this time it didn't let me get through the dell logo part and that's where I been. I need help. It has aids.
Answers & Comments
Verified answer
Hi Jesse,
I would suggest you to check for the hardware functionality by running hardware diagnostics on the system:
*Power on and tap <F12> to enter the Boot Menu
*When the boot device list appears, highlight Diagnostics and press Enter
*The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display
*In case any hardware component is bad, you will get a corresponding error.
If diagnostics pass without any error, you can try to boot in ‘Safe Mode’ from the steps given below:
*Restart or Power on the system.
*Tap <F8> at dell logo until ‘Advanced Boot Options’ appear.
*Choose ‘Safe Mode’ and hit ‘Enter’.
You may perform ‘System Restore’ in ‘Safe Mode’, if the system is able to boot. To perform system restore, please refer to the link: http://dell.to/16etSYS.
*Note: System Restore will not cause any loss of data. However, any applications installed after the date to which the system is being restored to would be uninstalled.
If the steps above does not work, you may try restoring the system back to factory settings. Please refer to the link: http://dell.to/1980CrK.
* Note: This step leads to complete data loss including pictures, music files, videos, documents and applications. Please disconnect any external peripherals as well.
Hope this helps.
Thanks & Regards,
Amogh G