Can Phone company "Technicians" wiretap phones?

I have a co worker who swears that her significant other routinely "taps" her phone and listens in on her phone calls. She thinks its a jealousy/possessiveness issue and believes she hears a "click" noise when he is tapping her line.

She is something of a drama queen, so I want to know if she could be right?

Phone company workers... Do you know anyone who taps phone lines for personal reasons? If it happens, why are the perpetrators never caught and prosecuted?

Update:

I already know its illegal, and hard to catch and that the guy risks losing his job. I am looking for specific knowlege about how common the practice is anyway. My initial impression is that the lady is a kook.

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