mac troubles?????

I have no idea what i did but my mac will not load to the desktop, i have very important things on there i have pictures on there from years ago and most of all i have my school work from college. what do you think is wrong with it, or better yet where or what way is the best way to fix it? i heard best buy can fix it, but can they store all my data so it won't be erased? thanks so much!

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