Yahoo email account compromised, someone else's alt email address?
I have another yahoo account I cant access. When I tried to get it back by selecting forgot password and my accounts been compromised, I got a page saying I had to try a different way to get in but entering an alt email doesn't work because its been changed to some wierd address ending in @*****.it. and yes I know the stars are part of tbe hint but ive never heard of an email address ending in .it before so its certainly not mine and neither of the addresses I entered worked including the one I KNOW I set it to. Does anyone know what to do? An Important email was accidentally sent to that address and I need to see it :/ so any help will be greatly appreciated.
Answers & Comments
Verified answer
How to tell if your account was hacked - http://help.yahoo.com/kb/index?page=content&y=PROD...
If you think your account was hacked, the first thing to do is to immediately change your password - https://edit.yahoo.com/forgotroot/
If you're unable to change your password, open the first link and click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the "How can we help you?" form.
"Select your Product" select "Yahoo! Account"
"Select your category" select "Hacked Accounts"
"Select your sub-category" select "unable to verify my secret question"
"Briefly tell us how we can help" enter 'secret question was changed"
Scroll down until you see an envelope that says "Email a Support Agent".
Click on the envelope and fill out the form.
You can also select "Talk to our support team by phone"
If you use your Yahoo password at other sites you will need to change the password for those sites as well. I recommend using a password manager like Keepass or LastPass to create strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.
Here's how to check your account activity - http://help.yahoo.com/kb/index?page=content&id=SLN...
Explanation of Login Activity - What Access Types and Events are - http://help.yahoo.com/kb/index?page=content&id=SLN...
To learn more about protecting yourself online - http://security.yahoo.com/
Make sure your antivirus is up-to-date and run a full virus scan on a regular basis.
Safeguarding your Yahoo! Account - http://help.yahoo.com/kb/index?page=content&id=SLN...
Activate Second sign-in verification
Sign in to Yahoo! Mail.
Click the gear icon in the upper-right corner of the window.
Click Account Info
You will be required to enter your password for security purposes.
Under "Sign-in and Security," click Set up your second sign-in verification.
Follow the instructions on the screen to complete the second sign-in verification setup.
You can either:
Use either account’s security questions or mobile phone number for verification.
Use only your mobile phone number for verification.
While you are in Account Info you can check if any other applications have been linked to your Yahoo account. Delete any that you didn't activate.
How do I manage external application and website connections? - http://help.yahoo.com/kb/index?page=content&id=SLN...
What to check when securing an account that has recently been compromised - http://help.yahoo.com/kb/index?page=content&y=PROD...
Here's a link on restoring your emails, contacts, and other settings - http://help.yahoo.com/kb/index?page=content&y=PROD...