VIRUS HELP!!!!!! (windows antivirus pro)?

May 2021 6 62 Report

VIRUS HELP!!!!!! (windows antivirus pro)?

i need help with a virus i have come in contact with, please, if you have any information, please contact me at [email protected]

-i ran MalwareBytes antivirus and i quarintiend and deleted all files corrupted... on problem.... I CANT ACESS ANYHTING ON MY DESKTOP!

everytime i click a desktop icon i get a Command Prompt with its name.. then it exits itself. i also get a popup every now and then saying that i obviously have the Windows AntiVirus Pro virus... of course it doesnt say that, it gives me a message saying i should download it. but pleaseeeee! i need help trying to figure this thing out!

Computers & Internet / Security

» Exodus «

Verified answer

Hi,

Try using a renamed version of MBAM:

http://www.geekpolice.net/malware-removal-guides-f...

m0j0b01

I had that a while back.. Restart the computer, and the INSTANT you can, press CTRL+ALT+DEL (for Task Manager). Hopefully it will come up, and quickly (before the virus can start up and close the window) go to Processes, and see if you can find the process. I believe it was just named "Windows Antivirus Pro" or something obvious. When you find it, right-click, click End Process.

Now, if it works for you like it worked for me, it should shut the virus down (for now). But it's still there, and it probably starts up each time you restart your computer.

So, if the above worked, go to Start, and click on "Run". Type in "msconfig", and go to startup (these are the programs/processes that start when your computer starts).

Find Windows Antivirus Pro and un-select it. (Be careful as to what you take off the list, there's some critical system files that NEED to start up with your computer).

Now, open up My Computer and Search for "Windows Antivirus Pro" (probably in the C: drive).

Again, be careful as to what you delete. But if it's called Windows Antivirus Pro, I would say delete it.

After doing all of this, run a virus scan, and maybe check the msconfig "startup" area again, because sometimes the virus can add itself to the list again.

That -should- do it.

if not, try Googling "Windows Antivirus Pro virus help".

ECVail

Go to download.com and get SuperAntiSpyware. Also get AVG Free.

Restart your computer and use F8 to boot into safe mode. Install both tools. Run SuperAntiSpyware first, run the full scan. Walk away for a while. When it's done, let it remove what it found. Restart the system and boot into Safe Mode again and then run AVG.

You may also want to get Root Kit Revealer, but only if the first two do not solve the problem. 90% of the time, those two tools will knock out A/V Pro infection.