can you sue a company/store ?

well we adopted a dog and she became to violent and agressive so my mom went to take her back because we couldnt keep her. so the aspca worker was totally fine with it but, one of the volunteers cursed my mom out and yelled at her for returning the dog making it a personal matter. so my mom wants to sue the shelter / the volunteer ... can she sue them if not what can she do ?

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