Every time I turn on my laptop, It asks if I would like to start windows normally by pressing enter. I do so and then a screen pops up saying my computer needs to check disc c and gives me 10 seconds to press any key to cancel. None of the keys I press make it stop (I've tried all of them) and if I let it run through it says there was an unexpected error and restarts only to do the same thing over again. How do I fix this?. Created by Anonymous. computers-internet-en - hardware-en - laptops-notebooks-en

Compaq laptop start-up issue?

May 2021 3 21 Report

Compaq laptop start-up issue?

Every time I turn on my laptop, It asks if I would like to start windows normally by pressing enter. I do so and then a screen pops up saying my computer needs to check disc c and gives me 10 seconds to press any key to cancel. None of the keys I press make it stop (I've tried all of them) and if I let it run through it says there was an unexpected error and restarts only to do the same thing over again. How do I fix this?

Computers & Internet / Hardware / Laptops & Notebooks

TWB

Verified answer

First thing is to run diagnostic on it. When you press the power button start tapping the ESC key and the BIOS menu will open. Select diagnostics if you have one and test everything to find any errors. If the hard drive fails you going to have to get a new one and order the recovery DVD from the manufacturer. If everything passes, it sounds like the OS is corrupted. If you have a system repair CD or a Windows install DVD, boot from the DVD/CD and run repair from it. You will have to access the boot device options in the BIOS to make it boot from the DVD/CD. If you do not have a system repair CD you can make one from a puter that has the same OS as yours. If that does not fix it then your probably going to have to reload your OS to get back up and running. You will need to recover your data and files before doing that. If you wish to try to recover your files go to the link below and read on how to download and use a Linux Live CD to boot the system to recover what you want. If you have a Windows 8 puter then you need to turn off secure boot before using the CD. The Live CD will also allow you to check out the rest of the puter.

http://www.howtogeek.com/howto/windows-vista/use-u...

Once you have recovered what you need you can reload your OS. When you press the power button start tapping the ESC key and the BIOS menu will open, select the recovery mode. This will reset your puter back to factory settings.

This is what a BIOS menu will looks like. Yours might be different, I am posting this one to give you an idea of what to look for.

F1 = System Info

F2 = System Diagnostic

F9 = Boot Device options

F10 = BIOS Setup

F11 = System recovery

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Someam

Hi Kat,

There are a couple options to get hp technical assistance. You can call hp technical support at 800-474-6836. Also, hp has a consumer forum, here is the link www.hp.com/support/consumer-forum. You can post there and get FREE tech support. The hp moderators and hp expert customers that answer the posts on this site are really knowledgeable and helpful.

-best regards

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