Ford Explorer 2003 Keyless Pad.?

I just obtained a Ford Explorer 2003 and it comes with a keyless pad at the driver's door, I was told that I could use the site https://www.fleet.ford.com/maintenance/vin_tools/d... and enter the VIN.. at the bottom "Prod Sequence Number" gives a 5 digit number which supposely is the default number it comes with from the dealer.. now when I enter that number or when I press the buttons, it doesn't make any sound..

Is this normal or does this mean the keyless pad has been deactivated and I have to reactivate it myself?

Thank you.

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