Hair loss.?

My sister has super fine black shiny straight hair. She doesn't use any chemicals or hair styling tools. She uses Agadir shampoo and applies coconut oil or olive oil the night before she washes it but it falls out in clumps. She sometimes complains about an itchy scalp and recently I saw some fine white flaky skin (dry scalp). Do you think that the dry scalp is causing the hair loss? If so, how do you think we can get rid of it? P.S she washes her hair twice a week, trims once a month and eats healthy. I would really appreciate some help. Thank you.

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