Verified answer

Hello Ray,

If you happen to be running Windows XP and IE6 and seeing the error message "Internet Explorer has encountered a problem and needs to close (Mshtml.dll)" this support article will help - http://support.microsoft.com/kb/810887

Otherwise, try resetting your IE settings. This will bring your IE back to default settings which will hopefully fix the issue. To do this, follow these steps:

>Open Internet Explorer.

>Click Tools, and then click Internet Options.

>Click the Advanced tab.

>Under Reset Internet Explorer Settings, click Reset.

Hope this helps!

Cheers,

Cassie

IE Outreach Team

It means its crashed, a friend reported the same problem recently so perhaps the newest update is even more buggy than normal.

Unless its a known issue you cannot really say why its crashed.

The only advice I can give is switch. Chrome is my preference. Id never tough IE again. Ever.

You can also check out sites like the one below. They have lots of good tutorials/solutions on how to fix IE. Good luck!

http://freedesktopsupport.com/software/ie7.html