Internet Packet loss?

I've been having problems with my internet for a while now. Videos stop buffering halfway through, leaving me no choice but to refresh the page. When playing videogames online I lose connection randomly, which is quite frustrating.

Doing a test on pingtest.net it tells me packet loss test failed everytime.

Netstat:

Bytes 136554191 8501400

Unicast packets 112051 70390

Non-unicast packets 1238 15567

Discards 0 0

Errors 0 102

Unknown protocols 0

How do I resolve this, thanks!

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