Major Laptop Problem?

i have a dell laptop.. and every 15 minutes or so, it crashes.. the mouse wont move and everything just stops.. nd i have to shut it down from the button.. so, i guess wt i want is something to do.. oh, and u know when the screen becomes black with white writings and updates and scans for hours c(= >>how can i do that? lol, dunno wt's it called but my uncle once did it for me and the laptop started working way better after it... thnxx

xoxo,

Ranooda

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