Western dental braces problem?

So i got braces at western dental last april. Then 6 months ago i couldnt make the payments so they couldnt see me. Now i paid the balance of $1000 from the collection department. Then they said once i did that i would be able to be seen by the orthodontist. So its been a couple weeks since i made the payment but the ortho still wont see me. The workers at western dental know i made a payment but they need a verification from the collection department saying okay they made a payment. My teeth are getting bad, a bracket fell off and my wire broke just now. Im scared ill never get my braces off

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