When i travel why do my sims disappear?

A while ago i bought sims 3 world adventures, Yesterday when i went in to play it was acting fine, then i went to france, when i got there my sims were all gone and it just showed me at my vacation home, but like i said no sims, i can move around and go to the map but i can't go home unless i waited out the vacation, for 15 sim days or quit without saving. I quit and went back in and tried again but the same thing happened each time. I sent this into the sims 3 website and asked the EA tech support or whatever but the answer they sent me didn't help at all! Does anyone know how to fix this?

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