Verified answer

Try this:

Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter.

If that's successful, download and run TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits. Some of the rogue malware programs include a rootkit:

http://support.kaspersky.com/faq/?qid=208280684

Regardless of the results, open your browser, copy and paste this link into the address bar and press Enter. It's a direct download for RKill. Save it to your desktop, then run it. When it's running, your desktop icons will vanish for a few seconds. When the notepad report is displayed, just close it. You may now delete RKill if you wish:

http://download.bleepingcomputer.com/grinler/rkill...

RKill SHOULD HAVE STOPPED THE ROGUE FROM RUNNING, BUT IT WON'T HAVE REMOVED IT.

Now open your browser and copy and paste this link into the address bar and press Enter. It's a direct download for the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode):

http://www.myantispyware.com/mbam

After this, try rebooting normally. If that's successful, I recommend you run another full scan with MBAM. It will detect malware that wasn't running in Safe Mode.

You should now delete TDSSKiller.exe, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.

Hope this helps.

2

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