My computer was special ordered through OFFICE DEPOT and built by HP...on my computer Microsoft Office XP Small Business was installed but never activated. I am now finding out, after a period of time, I now can use this program and can't due to having no numbers for cert. of autheniticy...I need these numbers before I can use the product...I was not aware of this until now....I called OFFICE DEPOT and they said I would have to notify you for this information....I hope I have made clear what I am needing....I beleive I purchased the computer in 2003.....under last name of HOGGATT.....HP Pavilion 775..... It is a shame that I have the program that I can now use and can't due this problem.....no disk nor information was giving to me for the use of this program either.....Please help if you can.....
Answers & Comments
Verified answer
Look around all sides of your CPU box. You should have a sticker about 1" * 3", green and purple. Either that or it is on the booklet that came with the PC.
What I am not clear is, it took you 4 years to find this out? Are you sure your problem is with XP? Or is it a problem with an application software?
Have you tried contacting HP? (your question seem to indicate you are asking HP... but you are on Yahoo. You know that, correct?)
call Microsoft but be prepared for war ,be persistent this may take going through at least a dozen call reps and set an hour aside I suggest speaker phone... but if you stick to your guns you'll get what you need