Kia Sportage '08 Poor MPG?

My dad has a '08 Kia sportage automatic crdi. In the specifications he should be getting about 20mpg (not brilliant but better than he is currently getting).

We did an 90 mile run on £20 (£1.19 Per Litre) and had to put more in when we got back.

I know that when the engine is cold that will decrease (by the book to 6.6 mpg). But surely that isn't correct.

He is not a 'pedal to the floor' driver, but does the speed limit-ish on motorways.

How long does it take to get out of the 'cold' stage?

Has anyone else got this problem?

And is there any way of improving it?

Update:

Its the 2.0 litre CRDI (diesel), therefore has glowplugs. How much will it cost to have an oil change etc etc.

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