How to get rid of "Product information not valid" in HP Laptops?
On startup, I'm seeing a warning message that says that the system has found an invalid serial number.
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Product Information not valid
The following product information programmed into the system board is missing or invalid.
System Board (00A) - Product Name
System Board (00A) - Product Number
ENTER - Continue Startup
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I used to get this message after I sent my computer in for service. It probably indicates that a technician replaced the system board or component but failed to input the new serial number in the system.
So how do I get rid of this?
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Answers & Comments
Verified answer
Take it back to the technician and tell them.
They need to run HPBQ138.EXE to get it to accept the new motherboard ID.
http://h30499.www3.hp.com/t5/Notebook-PCs-Pavilion...
http://rghost.net/4580414